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- Managing a large team of staff with different personalities and work styles
- Dealing with guest complaints and ensuring customer satisfaction
- Balancing the needs and expectations of guests with the limitations and constraints of the ship
- Coordinating and scheduling entertainment and activities for guests of all ages
- Ensuring compliance with safety regulations and emergency procedures
- Handling unexpected issues or emergencies that may arise during a cruise
- Managing budgets and expenses for onboard activities and events
- Maintaining positive relationships with vendors and contractors
- Handling staff conflicts or performance issues
- Keeping up with industry trends and best practices for cruise ship entertainment