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  • Managing a large team of staff with different personalities and work styles
  • Dealing with guest complaints and ensuring customer satisfaction
  • Balancing the needs and expectations of guests with the limitations and constraints of the ship
  • Coordinating and scheduling entertainment and activities for guests of all ages
  • Ensuring compliance with safety regulations and emergency procedures
  • Handling unexpected issues or emergencies that may arise during a cruise
  • Managing budgets and expenses for onboard activities and events
  • Maintaining positive relationships with vendors and contractors
  • Handling staff conflicts or performance issues
  • Keeping up with industry trends and best practices for cruise ship entertainment

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