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- Dealing with difficult and frustrated customers
- Lack of clear communication from customers regarding their issues
- Balancing multiple support tickets and requests at once
- Lack of training or resources to effectively troubleshoot technical issues
- Constantly changing technology and software updates
- Feeling overwhelmed by the volume of support requests
- Lack of recognition or appreciation for their work
- Having to work long hours or weekends to meet customer demands
- Dealing with repetitive and mundane support tasks
- Feeling isolated or disconnected from the rest of the team